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Quality and compliance
The standards the paperwork is built on
Inspection, labelling, documents and fulfilment standards, written down so that a buyer, a marketplace or an auditor can check them against what actually arrives.
Quality control
Incoming, in-line, pre-shipment, on arrival
Four checkpoints. A lot that fails one is not moved forward on a promise.
Incoming material
Yarn, fabric and hardware are checked against the agreed specification. Composition is tested by an accredited laboratory and the lot is held until the result is in.
In production
In-line checks at the agreed milestones: stitch and seam integrity, colour continuity, measurements and workmanship.
Before shipment
Pre-shipment inspection on a sampling basis, with measurement reports, metal detection on finished accessories and photographic records retained for 12 months.
On arrival
Any damage or discrepancy found on inbound receipt is recorded and reported before the consignment is put away.
Labels and packaging
What is printed, and where it has to be right
Fibre composition is the most common cause of a listing suspension. It is tested, not assumed.
| Element | Requirement | Applied to |
|---|---|---|
| Fibre composition | Accurate percentages by weight, matching the laboratory result for the lot | All textiles |
| Care instructions | Wash, dry, iron and bleach symbols per the agreed standard (ISO 3758 or the customer's own specification) | All textiles |
| Country of origin | Marked on the product or the retail packaging as required by the destination market | All goods |
| Size and fit | Size designation per the agreed size chart | Garments and accessories |
| Branding | Portfolio brand, customer brand or unbranded, according to the trademark coverage for that category | All goods |
| Retail packaging | Polybag with suffocation warning where applicable, hangtag, retail box or band | All goods |
| Export carton | Carton number, quantity, net and gross weight, dimensions, and customer shipping marks | All shipments |
Document compliance
Fields that must be present, every time
| Commercial invoice | Packing list |
|---|---|
| Seller of record: legal name and address | Consignee and delivery address |
| Invoice number and date | Packing list number and date |
| Buyer / consignee details | Carton count and carton numbers |
| Goods description, HS code, quantity | Contents and quantity per carton |
| Unit value, total value, currency | Net weight and gross weight per carton |
| Country of origin | Carton dimensions |
| Incoterms and payment terms | Shipping marks |
| Trademark or brand name where applicable | Handling notes where applicable |
Invoice and packing list are issued under the seller identity the customer nominates. Sample templates are available on request.
Fulfilment standard
What we hold ourselves to once goods are in the United States
- In-stock orders are dispatched within 1 to 2 business days of release.
- Carrier tracking is returned to the seller as it is generated, not batched weekly.
- Delivery confirmation is taken from carrier data, and exceptions are investigated rather than left open.
- Every batch closes with a fulfilment report showing orders fulfilled, exceptions and returns processed.
- Consumer-facing documents and parcel markings carry the seller's identity, not ours.
Data and privacy
What we do not collect
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The only personal data this site collects is what you type into the enquiry form, and it is used to answer the enquiry.
Request a quote
Send the category, quantity, destination and delivery window. You will have a written answer within one business day.