Frequently asked questions
If your question is not here, send it through the contact form. Answers are written to be useful rather than promotional, so some of them are shorter than you might expect.
Answers
Minimum order quantities are agreed per programme and depend on the material, the construction and the packaging. We do not publish a single number because it would be wrong for most enquiries. Send the category, the target quantity and the delivery window, and you will get a specific answer within one business day.
In-stock goods are dispatched from the US fulfilment centre within 1 to 2 business days of the order being released. Production orders run from the material lead time plus production and inspection, and the confirmed schedule is written into the quotation. Sea freight gives the lowest landed cost and air freight the fastest replenishment; both can be quoted.
Yes. Drop-shipping is the core of our fulfilment service. We pick, pack and dispatch under your seller identity, and the documents and parcel markings carry your details rather than ours. Tracking is returned to you as it is generated, and a fulfilment report closes out the batch.
A commercial invoice, a packing list and a fulfilment report for every shipment, plus tracking records as they are created. The commercial invoice and packing list are issued under the seller-of-record details you specify. Sample templates for all three are available on request.
Returns received at the US fulfilment centre are checked against the original order, graded and reported. Resalable goods are returned to stock and non-resalable goods are quarantined with photographs. Where we are the responsible party we replace or credit the goods; where the customer-facing policy belongs to your store, we process the return and report the outcome against your own returns policy.
Yes. We produce to your artwork for woven labels, care labels, hangtags and retail packaging. For categories covered by the trademarks in our portfolio we can also supply under those brands. For categories the portfolio does not cover, including bags and knitted apparel tops, goods are supplied unbranded or under your own brand only.
Quotations are issued in US dollars. Standard terms are a deposit against the purchase order with the balance against the shipping documents, or payment in full before dispatch for smaller drop-ship replenishments. We do not ask for card details through this website.
Send an enquiry through the form on the contact page with the category, the quantity, the destination and the delivery window. You will receive a reply within one business day, and where the requirement is clear a written quotation with the supply terms, the document set and the fulfilment schedule attached.
The trademarks we supply are on the public register at the United States Patent and Trademark Office, where the owner of each mark is recorded. Sales authorisation for each brand is held by the store operator appointed for it, and authorisation letters are provided to marketplaces and payment providers as part of onboarding.
Our fulfilment operations run from a US fulfilment centre. The address is provided on request to customers and to payment providers undertaking onboarding checks rather than published openly.
Still unanswered
Written enquiries receive a reply within one business day.
