Receipt and grading
Returns arriving at the fulfilment centre are checked against the original order, graded and photographed.
Capability
US fulfilment and drop-shipping
Your goods sit in a US fulfilment centre. When an order arrives, we pick, pack and hand it to the carrier under your seller identity, then return the tracking and close the batch with a report.
Dispatch flow
Four steps per order
Order received
Orders arrive from your storefront or as a file. Each order is matched to the SKU and the seller identity it belongs to.
Pick and pack
The item is picked, checked and packed to the agreed packing standard, with your inserts and packaging where specified.
Dispatch and tracking
The parcel is handed to the carrier and the tracking reference is returned to you as it is generated.
Delivery and report
Delivery is confirmed against carrier data, exceptions are investigated and a fulfilment report closes the batch.
Seller identity
What the customer sees
Documents
What is issued, when, and to whom
| Document | Issued when | What it shows | Who receives it |
|---|---|---|---|
| Commercial invoice | At dispatch | Seller-of-record details, goods, values, country of origin | You and the customer |
| Packing list | At dispatch | Carton contents, weights and dimensions | You and the carrier |
| Tracking record | At carrier handover | Carrier, service level and tracking reference per parcel | You, and your customer |
| Fulfilment report | When the batch closes | Orders fulfilled, exceptions, returns processed | You |
Returns
How returns are handled
The customer-facing returns policy belongs to your store. We handle the physical leg and report what happened.
Back to stock or quarantine
Resalable goods return to stock with the grade recorded. Non-resalable goods are quarantined and reported rather than quietly discarded.
Reported to you
Every return appears in the fulfilment report with its outcome, so that your own returns policy can be applied on real data.
Facility
Where your goods are held
Request a quote
Send the category, quantity, destination and delivery window. You will have a written answer within one business day.